Dispute Resolution Information
At Vitrouve, we are committed to ensuring that any issues or disputes with our services are resolved in a fair, transparent, and efficient manner. In compliance with applicable regulations, including the European Union’s Online Dispute Resolution (ODR) platform, we provide information on how to resolve conflicts related to our services.
Internal Dispute Resolution
If you have any concerns or disputes regarding the services provided by Vitrouve, we encourage you to first contact our customer service team. We will make every effort to address your concerns and find a satisfactory solution.
You can reach us at:
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Email: info@vitrouve.com
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Phone: +34 670 863 608
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Address: Rossello 88 Barcelona
Our goal is to respond to all inquiries and complaints promptly and to resolve disputes amicably.
European Union Online Dispute Resolution (ODR) Platform
In accordance with European Union regulations on consumer protection, Vitrouve provides access to the EU's Online Dispute Resolution (ODR) platform. This platform allows consumers to resolve disputes related to online purchases of goods or services without the need for court intervention.
If a dispute cannot be resolved directly with us, you may submit your complaint through the EU ODR Platform, which is available at the following link:
EU ODR Platform
This platform is particularly useful for cross-border disputes and provides consumers with a way to resolve issues through alternative dispute resolution (ADR) methods.
Alternative Dispute Resolution (ADR)
In addition to the ODR platform, Vitrouve is committed to using recognized Alternative Dispute Resolution (ADR) mechanisms to resolve conflicts that may arise with consumers. If a dispute cannot be resolved through our internal processes or the ODR platform, we may recommend ADR services that are fair, impartial, and legally recognized.
Updates to Dispute Resolution Information
We may update this information as needed to comply with changes in the law or to reflect new methods of dispute resolution. We encourage you to review this section periodically to stay informed of your rights and available mechanisms for resolving disputes.